Shipping Policy

Shipping Policy

Effective Date: 05 June 2026

Thank you for shopping with GiftedPouch. This Shipping Policy explains how we process, handle, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During high-demand periods (sales, holidays, or peak seasons), processing times may be slightly extended.

Orders are not processed or shipped on weekends or public holidays.

2. Delivery Time Estimates

Estimated delivery times begin after your order has been processed and dispatched.

  • United Kingdom: 5–8 business days
  • United States: 3–7 business days
  • Canada: 7–18 business days
  • Australia: 7–18 business days
  • Europe: 7–18 business days
  • Rest of World: 14–20 business days

Please note: delivery times are estimates only and are not guaranteed.

3. Shipping Fees

Shipping costs (if applicable) are calculated and displayed at checkout before payment.

We may offer free shipping promotions from time to time, which will be clearly stated on the website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (if available).

Please allow up to 72 hours for tracking updates to appear after dispatch.

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated.

6. Delays in Delivery

While we work closely with our shipping partners, delays may occur due to factors outside our control, including:

  • Customs inspections
  • Carrier delays
  • Weather conditions
  • Public holidays
  • High shipping volumes
  • Logistical disruptions

We are not responsible for delays caused by third-party shipping carriers or customs authorities.

7. Incorrect Address

It is the customer’s responsibility to ensure that shipping details are entered correctly at checkout.

If an incorrect address is provided:

  • We may not be able to recover the package once shipped.
  • Reshipping fees may apply if the order is returned or needs to be resent.

8. Lost or Missing Packages

If your order appears lost in transit or has not arrived within the estimated delivery timeframe:

  1. Check the tracking information provided.
  2. Contact your local courier service.
  3. Reach out to our support team for assistance.

We will work with the carrier to investigate and resolve the issue where possible.

9. Split Shipments

Depending on product availability and supplier locations, your order may be shipped in multiple packages.

You will not be charged additional shipping fees for split shipments.

10. Order Changes & Cancellations

Orders may be cancelled or modified only before they have been processed or dispatched.

Once an order has shipped, it cannot be cancelled and must follow the return process outlined in our Refund & Returns Policy.

11. Shipping Restrictions

We reserve the right to refuse delivery to certain locations where shipping may be unavailable or restricted.

12. Customer Support

If you have any questions about your order or shipping, please contact us:

Email: Connect@Giftedpouch.com
Phone: +44 7428 934790
Website: giftedpouch.com

Business Information

GHAWI LTD (Trading as GiftedPouch)
Company Number: 14789845
Registered Office Address:
7 Coronation Road, London, England, NW10 7PQ