Terms of service

Welcome to GiftedPouch. These Terms of Service govern your use of our website and services. By accessing, browsing, or purchasing from GiftedPouch, you agree to be bound by these Terms of Service.

1. Business Information

GiftedPouch is operated by:

GHAWI LTD (Trading as GiftedPouch)
Company Number: 14789845
Registered Office Address:
7 Coronation Road, London, England, NW10 7PQ

Website: giftedpouch.com
Email: Connect@Giftedpouch.com
Phone: +44 7428 934790

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You are legally capable of entering into binding contracts.
  • All information you provide is accurate, complete, and current.

3. Products and Services

GiftedPouch sells pet-related products through a dropshipping business model.

We strive to ensure all product descriptions, images, specifications, and pricing information are accurate. However, we do not warrant that all information on our website is completely error-free, current, or accurate at all times.

Product colours, dimensions, and appearances may vary slightly due to screen settings, photography, supplier updates, or manufacturing variations.

All products are subject to availability.

4. Pricing and Currency

All prices displayed on our website are in British Pounds Sterling (GBP £).

We reserve the right to modify prices at any time without prior notice.

In the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund.

5. Orders

By placing an order, you are making an offer to purchase products from us.

We reserve the right to:

  • Accept or reject any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or abuse.
  • Refuse service to anyone for lawful reasons.

An order confirmation email does not constitute acceptance of your order.

Your order is considered accepted only when it has been dispatched.

6. Payment

Payments are securely processed through trusted third-party payment providers available on our Shopify store.

We do not store full payment card information on our servers.

7. Shipping

Shipping times displayed on our website are estimates only and are not guaranteed.

We are not liable for delays caused by:

  • Customs inspections
  • Postal service disruptions
  • Carrier delays
  • Weather conditions
  • Public holidays
  • Events outside our reasonable control

Please refer to our Shipping Policy for full details.

8. Returns and Refunds

We offer a 30-Day Money-Back Guarantee subject to the conditions outlined in our Refund & Returns Policy.

Please review our Refund & Returns Policy before making a purchase.

9. Promotional Offers

From time to time, GiftedPouch may offer discounts, promotions, coupon codes, or special offers.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Promotions have no cash value.
  • We reserve the right to modify or terminate promotions at any time.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Graphics
  • Images
  • Videos
  • Product descriptions
  • Website design
  • Text and content

is owned by or licensed to GHAWI LTD and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or exploit any content without prior written consent.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload malicious software or code.
  • Interfere with the operation of the website.
  • Engage in fraudulent activity.

12. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, privacy practices, products, or services offered by third-party websites.

13. Disclaimer of Warranties

To the fullest extent permitted by law, our website and products are provided on an "as is" and "as available" basis.

We make no guarantees regarding:

  • Continuous website availability
  • Error-free operation
  • Compatibility with all devices or browsers
  • Uninterrupted access

14. Limitation of Liability

Nothing in these Terms excludes liability where exclusion would be unlawful.

To the maximum extent permitted by law, GHAWI LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Your use of the website
  • Your inability to use the website
  • Delays in delivery
  • Product availability issues
  • Third-party services

Our total liability shall not exceed the amount paid by you for the relevant order.

15. Consumer Rights

Nothing within these Terms affects your statutory rights under applicable UK consumer protection laws, including but not limited to:

  • Consumer Rights Act 2015
  • Consumer Contracts Regulations 2013
  • Consumer Protection from Unfair Trading Regulations 2008

16. Force Majeure

We shall not be liable for any delay or failure to perform obligations caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Pandemics
  • Industrial disputes
  • Government actions
  • War
  • Carrier disruptions

17. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Your continued use of the website following any changes constitutes acceptance of the revised Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

GiftedPouch
Operated by GHAWI LTD
Company Number: 14789845
7 Coronation Road, London, England, NW10 7PQ

Email: Connect@Giftedpouch.com
Phone: +44 7428 934790